Refund policy

Our products are digital goods delivered electronically. Because they are downloadable and cannot be physically returned once accessed, all sales are technically final.

However, we stand behind our product quality and offer a 14-day satisfaction and technical guarantee. If you experience a genuine technical issue downloading or playing your purchase, please contact our support team at info@uscenes.com within 14 days of purchase. Compatibility issues are rare, and we can resolve almost all cases quickly. If we are unable to resolve a verified fault with your file, we will arrange a suitable resolution, including a replacement or full refund.

Before buying, we strongly recommend trying our free sample downloads to ensure our videos play correctly on your specific setup.

For commercial license purchases, please refer to your specific license agreement terms, which carry their own independent conditions.